Privacy Policy & Terms - Folks on the Go

Privacy Policy & Terms

Folks on the Go Errands and Transportation Service LLC

Privacy Policy

Effective Date: March 19, 2026
This Privacy Policy explains how Folks on the Go ("we," "us," "our") collects, uses, and shares information when you visit our website, contact us, or use our transportation and errand services.

1 Information We Collect

A. Information You Provide

  • Name, phone number, email address
  • Pickup/drop-off locations and trip details
  • Scheduling preferences and service requests
  • Messages you send to us (calls, texts, emails, web forms)
  • Payment details (if applicable). Note: payment processing may be handled by third-party providers.

B. Information Collected Automatically

When you use our website, we may automatically collect:

  • IP address, browser type, device information
  • Pages visited and interaction data
  • Cookies or similar tracking technologies (if enabled on the site)

2 How We Use Your Information

We use information to:

  • Provide and manage transportation/errand services
  • Schedule rides, confirm requests, and communicate about service
  • Provide customer support
  • Send important updates (e.g., scheduling changes)
  • Improve our website and service operations
  • Send marketing/promotional messages only if you choose to opt in

3 SMS/Text Messaging Privacy

If you opt in to receive SMS/text messages from Folks on the Go:

  • We will use your mobile number to send service messages (and marketing texts only if you separately consent).
  • You can opt out at any time by replying STOP.
  • For help, reply HELP or contact us at (855) 303-6846 or info@folksonthego.net.

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

We may share your information with service providers who help us deliver messages and operate our business (for example, an SMS platform), but only as needed to provide the service.

4 How We Share Information

We may share information in the following situations:

  • Service providers: Companies that help us run our business (website hosting, SMS providers, analytics, payment processing)
  • Legal requirements: If required by law or to protect rights, safety, and property
  • Business transfers: If we are involved in a merger, acquisition, or sale of assets

We do not sell your personal information.

5 Your Choices

You may:

  • Opt out of SMS at any time by replying STOP
  • Request assistance by replying HELP
  • Contact us to update or correct your information
  • Disable cookies via your browser settings (if cookies are used on our site)

6 Data Retention

We keep information only as long as necessary for business purposes such as scheduling, recordkeeping, resolving disputes, and complying with legal obligations.

7 Security

We take reasonable steps to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

8 Children's Privacy

Our services and website are not intended for children under 13, and we do not knowingly collect personal information from children under 13. We will not provide services to children under the age of 13 unless they are accompanied by an adult.

9 Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new effective date.

Contact Us

Folks on the Go Errands and Transportation Service LLC

Phone: (855) 303-6846

Email: info@folksonthego.net

Terms & Conditions

Effective Date: March 19, 2026
By using the Folks on the Go website, transportation services, or SMS communication services, you agree to the following terms and conditions.

1 Service Description

Folks on the Go provides transportation and errand services primarily within the Metro Atlanta area, with possible service expansions to additional regions.

Services may include:

  • Personal transportation
  • Pre-scheduled rides
  • Errand transportation
  • Appointment transportation
  • Airport transportation

All services are subject to scheduling availability.

2 Booking and Scheduling

Customers are responsible for providing accurate pickup locations, destinations, and timing information.

Folks on the Go reserves the right to decline service requests that fall outside the service area or scheduling capacity.

3 Pricing

Pricing may vary depending on:

  • Distance
  • Time of service
  • Number of stops
  • Wait time
  • Special service requests

Final pricing will be confirmed before service whenever possible.

4 Cancellation Policy

Customers should provide a minimum notice of 3 hours to cancel the trip for a full refund. If less than 3 hours' notice is provided, no refund will be issued.

Repeated no-shows or late cancellations may result in service restrictions.

5 Customer Conduct

Customers must behave respectfully during transportation services. Unsafe, illegal, or disruptive behavior may result in termination of service.

6 Limitation of Liability

Folks on the Go is not responsible for delays caused by traffic, weather, accidents, road closures, or other conditions outside our control.

7 SMS Messaging Terms

By opting in to receive SMS messages from Folks on the Go, you agree to receive service-related messages.

  • Message frequency may vary
  • Message and data rates may apply
  • Reply STOP to unsubscribe
  • Reply HELP for assistance

SMS consent is not shared with third parties for marketing purposes.

8 Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Updates will be posted on this page.

Contact Us

Folks on the Go Errands and Transportation Service LLC

Phone: (855) 303-6846

Email: info@folksonthego.net

SMS Terms & Conditions

Effective Date: March 19, 2026
These SMS Terms & Conditions ("SMS Terms") apply to text messages sent by or on behalf of Folks on the Go. By opting in to receive SMS/text messages from us, you agree to these SMS Terms.

1 Program Description

If you opt in, Folks on the Go may send text messages related to our transportation and errand services, including:

  • Ride/appointment scheduling and confirmations
  • Pickup reminders and service updates
  • Customer support and service communications
  • Quotes, billing/payment reminders (if applicable)
  • Promotional messages and special offers only if you separately consent to marketing

2 How You Opt In

You may opt in to receive SMS messages by:

  • Submitting an online form where you agree to receive texts
  • Providing your phone number and confirming your consent verbally or by written request
  • Texting a keyword or otherwise confirming opt-in where applicable

3 Message Frequency

Message frequency varies based on your requests, bookings, and account activity.

4 Message & Data Rates

Message and data rates may apply. Check your mobile plan for details.

5 Opting Out

You can opt out at any time by replying

STOP

After you opt out, you will receive a confirmation message and we will stop sending SMS messages to your number (unless you opt in again).

6 Help

For help, reply

HELP

or contact us at (855) 303-6846 / info@folksonthego.net

7 Supported Carriers

Wireless carriers are not liable for delayed or undelivered messages.

8 Consent Not Required for Purchase

Your consent to receive text messages is not required to buy goods or services.

9 Privacy

We respect your privacy. Please review our Privacy Policy for full details on how we handle your information.

10 Changes to These SMS Terms

We may update these SMS Terms from time to time. Updates will be posted on this page with a new effective date.

Contact Us

Folks on the Go Errands and Transportation Service LLC

Phone: (855) 303-6846

Email: info@folksonthego.net